> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usepeppr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Team performance across calls, and what to do about it.

Every call is analyzed the same way, so the numbers add up across reps and time. The dashboard's **Personal** view shows your own calls; the **Team** view, for admins and managers, shows everyone.

## The team view

* **Leaderboard.** Reps ranked by answer accuracy, plus most improved.
* **Needs attention.** Reps trending below target.
* **Playbook adherence.** How consistently the team runs the framework you set.
* **Top knowledge gaps.** The questions your content misses, team-wide.
* **Accuracy over time.** The trend, plus a breakdown of how questions were handled.

Drill into a rep for the same picture scoped to them: calls, accuracy, gaps, deferrals, adherence, and trend.

## Reading the numbers

Each signal points at a different fix:

| Signal                         | Points at        | What to do                                                                                                                                |
| ------------------------------ | ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| Knowledge gaps                 | The content      | Add the missing document or [battle card](/battle-cards/overview). Nobody could have answered these; fix the knowledge base, not the rep. |
| Incorrect or unguarded answers | The rep          | The knowledge base had something better. Coach against the transcript: the question, the answer given, what was available.                |
| Frequent deferrals             | Often confidence | Repeated "let me get back to you" on covered topics is a coaching conversation.                                                           |
| Low adherence                  | The motion       | Parts of the [playbook](/playbooks/adherence) are being skipped. Coach to them, or cut items that never earn coverage.                    |