> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usepeppr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge gaps

> The questions your content could not answer, and how to close them.

A knowledge gap is a question a prospect actually asked that your knowledge base could not answer. Nobody could have answered it well, so each gap names exactly what to add next.

Gaps surface in three places: on the session's [call analysis](/sessions/call-analysis), team-wide in [analytics](/admin/analytics), and in your [Slack or Teams](/integrations/slack) channel if connected.

## Close the loop

<Steps>
  <Step title="Review">
    Scan the gaps a call surfaced. Recurring ones first.
  </Step>

  <Step title="Close">
    Add a [document](/knowledge-base/documents) that answers it, or a [battle card](/battle-cards/overview) if the answer is a talk track.
  </Step>

  <Step title="Verify">
    The next time the question comes up, the copilot answers it live.
  </Step>
</Steps>

Closing a few recurring gaps each week grows the knowledge base along exactly the lines your deals demand, with no guessing about what to write.