> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usepeppr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Caspr.

We want you to get the most out of Caspr. Here is how to reach us.

<CardGroup cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@usepeppr.ai">
    A direct line to our team. Typical response within one business day.
  </Card>

  <Card title="Report an issue" icon="bug" href="mailto:support@usepeppr.ai?subject=Issue%20Report">
    Tell us what happened and what you expected, and we will dig in.
  </Card>
</CardGroup>

## Before you reach out

A few things that often unblock you faster:

<AccordionGroup>
  <Accordion title="Answers feel off or thin" icon="book-open">
    This is almost always the knowledge base. See [knowledge base](/knowledge-base/overview) for what to add and what to prune.
  </Accordion>

  <Accordion title="The copilot did not speak up" icon="microphone">
    Ask it directly with Cmd+Shift+Enter, and check the detection mode in the overlay's ⋯ menu. See [detection modes](/live-calls/detection-modes).
  </Accordion>

  <Accordion title="Getting set up" icon="rocket">
    The [getting started](/getting-started) guide walks through your first call end to end.
  </Accordion>
</AccordionGroup>

## Feedback

Have an idea or a pain point? Send it to [support@usepeppr.ai](mailto:support@usepeppr.ai). We build directly on what we hear.