Analytics

Every call is analyzed the same way, so the numbers add up across reps and time. The dashboard’s Personal view shows your own calls; the Team view, for admins and managers, shows everyone.

The team view

Leaderboard. Reps ranked by answer accuracy, plus most improved.
Needs attention. Reps trending below target.
Playbook adherence. How consistently the team runs the framework you set.
Top knowledge gaps. The questions your content misses, team-wide.
Accuracy over time. The trend, plus a breakdown of how questions were handled.

Drill into a rep for the same picture scoped to them: calls, accuracy, gaps, deferrals, adherence, and trend.

Reading the numbers

Each signal points at a different fix:

Signal	Points at	What to do
Knowledge gaps	The content	Add the missing document or battle card. Nobody could have answered these; fix the knowledge base, not the rep.
Incorrect or unguarded answers	The rep	The knowledge base had something better. Coach against the transcript: the question, the answer given, what was available.
Frequent deferrals	Often confidence	Repeated “let me get back to you” on covered topics is a coaching conversation.
Low adherence	The motion	Parts of the playbook are being skipped. Coach to them, or cut items that never earn coverage.

Get started

Live calls

Sessions

Products

Playbooks

Knowledge base

Battle cards

Integrations

Admin

Resources

The team view

Reading the numbers

​The team view

​Reading the numbers

The team view

Reading the numbers