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Everything the copilot says on a call comes from your knowledge base: uploaded documents, connected sources, and battle cards. Answer quality tracks content quality more than any setting does.

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What to add

Two habits keep answers sharp:
  • One source of truth per topic. Competing pricing docs produce hedged answers. Keep the canonical one, retire the rest.
  • Current over complete. An outdated price is worse than no price, because it is delivered with confidence.

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Grow it from real calls

You do not need to anticipate every question. After each call, unanswered questions surface as knowledge gaps; closing the recurring ones adds exactly the content prospects ask for.
The knowledge base is shared across your workspace and visible only to your company.