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A knowledge gap is a question a prospect actually asked that your knowledge base could not answer. Nobody could have answered it well, so each gap names exactly what to add next. Gaps surface in three places: on the session’s call analysis, team-wide in analytics, and in your Slack or Teams channel if connected.

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Close the loop

1

Review

Scan the gaps a call surfaced. Recurring ones first.
2

Close

Add a document that answers it, or a battle card if the answer is a talk track.
3

Verify

The next time the question comes up, the copilot answers it live.
Closing a few recurring gaps each week grows the knowledge base along exactly the lines your deals demand, with no guessing about what to write.